Customer Success Intern (Paid – Full-time – Remote) – Monthly stipend: INR 20,000 – INR 25,000 – Remote (India)

 

Peakflo is a B2B Fintech SaaS startup part of YCombinator W22, that just raised $4.1M in seed funding and was picked by Techcrunch as their top 10 favorites out of a cohort of 400 and also in a TechCrunch exclusive

 

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Internship Details

  • Candidate background: candidates should be currently pursuing a BTech/BE degree and expect to graduate in 2025.
  • Internship period: a minimum internship period of 6-12 months with possibility of converting to full-time employment based on review.
  • Monthly stipend: INR 20,000 – INR 25,000
  • Number of open positions: 2

 

 

🚀 Who we are and what we’re building

Peakflo with its simple API and one-click ERP integrations, allows businesses to streamline their invoice-to-cash and procure-to-pay processes. 100+ companies, from scale-ups to enterprises, use Peakflo each to:

– Save 2000 man-hours/month on finance ops

– Get paid faster on customer invoices by 15-25 days

– Cut vendor bill payment time by 50%

– Automate three-way matching

 

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💪 What you’ll do

    • Assist in managing a portfolio of projects and clients across different locations.
    • Support in building and maintaining relationships with the product delivery team, sales team, and client account managers.
    • Involve in planning and developing execution plans for upcoming projects.
    • Monitor and track projects to ensure they are delivered on time and within budget.
    • Ensure that the committed value and ROI are delivered to customers.
    • Follow established processes to ensure quality delivery and documentation.
    • Assist with creating and finalizing project documentation (current state and future state) and getting client approval.
    • Help manage project implementation by working with the product team during configuration and realization stages.
    • Participate in System Integration Testing (SIT) and assist in preparing and conducting User Acceptance Testing (UAT) at client sites as needed.
    • Support clients during the hypercare stage and assist in knowledge transfer to the Customer Success Manager (CSM).
    • Monitor and address post-hypercare customer issues and complaints by coordinating with the operations team.
    • Contribute to the customer renewal process and help build long-term relationships.

 

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🤩 Bonus Points

  • Proficient at SQL
  • Prior knowledge of accounts payables and account receivables processes.

🤝🏼 Who you are

  • You are customer-driven: You strive to understand deeply what our customer needs.
  • You make it happen: You learn fast. Execute with speed and embody a relentless work ethic.
  • You collaborate: You embrace diverse perspectives with curiosity and respect.
  • You foster meritocracy: You nurture a nonhierarchical and caring meritocracy.

Benefits

🏡 Flexibility – We support a remote-friendly culture centered around trust and meritocracy

Note: ⚠️ Very important to make it clear, under no circumstances pay to work! If any company asks you to pay for a course or something like that, do not accept the position! ⚠️
Ass: Opportunity Home Office Jobs

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